POLICIES

RETURNS & EXCHANGES

I want you to truly love what you receive.

If for any reason you’re not 100% happy, I gladly accept returns within 7 days of delivery. Simply contact me to let me know about wanting to return, then send the item back in its original packaging, packed safely. Once I receive it in its original condition, I’ll issue a refund for the item returned (minus shipping fees). Please note that you are responsible for return shipping fees if you choose to send back an item.

If something feels off when your order arrives, please reach out — I’m here to help and want this to be a wonderful experience for you.

Thank you so much for supporting my small business.

OH NO- SOMETHING ARRIVED DAMAGED?

I pack each ceramic piece with lots of care and crossed fingers… I haven’t had anything arrived damaged yet, but I understand that inevitably accidents happen in transit.

If your item arrives damaged, please email me right away with photos of:

  • The box (showing its condition)

  • The damaged piece itself

I’ll do everything I can to make it right — whether that means creating a replacement (if timing allows) or issuing a refund.

LOST OR STOLEN PACKAGE?

Once a package leaves my hands and is marked as delivered by the shipping company, I unfortunately don’t have access to track it further or replace it if it goes missing.

If your tracking number says “delivered” but you can’t find your package, your best next step is to contact your local USPS to file a claim and ask for more details.

I know how frustrating this can be — especially with package theft becoming more common everywhere. Please keep a close eye on your tracking number!

If you:

  • Live in an apartment

  • Are on a busy street

  • Know you won’t be home at delivery

Send me a message right after purchasing and we can add insurance or signature confirmation to help ensure safe delivery. I’m always happy to work together on a solution so your piece arrives safely.

INTERNATIONAL SHIPPING (OUTSIDE USA)

I ship from Utah, USA to the United States and internationally all around the world!

Orders shipped outside the United States may be subject to import duties, taxes (including VAT/GST), and customs fees once they arrive in your country. These charges are determined by your local customs authority and are the responsibility of the recipient. I do not collect or pay these fees, and we are unable to estimate their cost. If applicable, payment may be required before your package is delivered or released by your local postal service.